29bet Privacy Policy

1 Introduction and Scope

This privacy policy ("Policy") applies to the 29bet platform and its associated services. When you open an account on 29bet, use the website, or use our services, you acknowledge that your information will be processed in the manner described in this policy.

The purpose of this policy is to clearly inform you about what kind of personal information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. This policy should be read alongside 29bet's Terms and Conditions — the two documents together define the relationship between you and the platform.

2 What Information We Collect

2.1 Registration and Identity Verification Information

When you create an account, we collect your full name, date of birth, mobile number, email address, and residential address. This information is essential to ensure responsible gaming and to verify user age. We ensure that only individuals aged 21 or above are able to use the platform.

2.2 Transaction Information

During deposits and withdrawals, we record the payment method type (such as bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount, date, and transaction reference number. Complete financial details (such as bank account numbers or mobile banking PINs) are not stored on our servers — these are processed through an encrypted payment gateway.

2.3 Technical and Usage Information

When you use the 29bet website or app, certain technical information is collected automatically, including:

• IP address and device identification information
• Browser and operating system type and version
• Time of access and session duration
• Which pages you visited and which games or sections you spent the most time on
• Referral source (where you came from when you arrived at the site)

2.4 Communication Information

If you contact support via live chat or email, the details of that conversation are recorded. This is used to improve service quality and to help avoid the same issues recurring in the future.

3 Purpose of Data Use

Your information is used for the following purposes:

• Account Management: Confirming registration, verifying logins, and keeping your account secure.
• Service Delivery: Properly running betting, casino games, and other services, and processing transactions.
• Bonuses and Promotions: Correctly applying welcome bonuses, weekly reload bonuses, and other promotions on eligible deposits.
• VIP Program: Determining the correct VIP tier based on your play patterns and providing cashback benefits.
• Fraud Prevention: Detecting and preventing multiple accounts, dishonest transactions, or fraudulent activity.
• Legal Obligations: Complying with applicable laws and regulations and responding to legitimate requests from authorities.
• Customer Support: Resolving your questions and complaints.
• Service Improvement: Analyzing user experience to improve platform functionality.

29bet uses your information only for the purposes stated in this policy. Before using information for anything outside this list, we either obtain your consent or clearly state the legal obligation.

4 Sharing Information with Third Parties

We never sell or rent your personal information commercially. However, for the purpose of operating our services, certain information may be shared with specific parties in the following cases:

4.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service provider. This information is used solely to verify and complete the transaction.

4.2 Technology and Service Partners

Technology service providers, game software developers, and analytics providers that assist in running the platform may have access to a defined amount of information. All such parties are bound by confidentiality agreements with us and are required to use your information only for the specified purpose.

4.3 Legal Obligations

We may be required to disclose information under a court order, a legitimate request from a government authority, or applicable law. In such circumstances, only the information that is strictly legally necessary will be disclosed.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, you will be notified in advance and given the opportunity to consent to the new policy.

5 Cookies and Tracking Technologies

The 29bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that remember information about your visit.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining login sessions, verifying security, and saving your preferred language and settings. Without these cookies, the site's core features cannot be used.

5.2 Analytical Cookies

We use analytical cookies to understand how users interact with the platform. This information is analyzed in aggregated and anonymized form, so no individual can be identified.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling cookies may cause some features of the site to stop working properly.

6 Data Storage and Security

To keep your personal information secure, 29bet has put in place several technical and organizational measures:

• SSL Encryption: All data exchanged between the website and our servers is encrypted using SSL technology.
• Access Controls: Only authorized staff are able to access user information, and only when required for their specific role.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Minimization: We collect only the information that is necessary — no excess or irrelevant data is collected.

6.1 Data Retention Period

Your information is stored while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and maintain financial transaction records. Once the required period has passed, information is securely deleted or anonymized.

6.2 Response to a Data Breach

If a security breach occurs and there is a risk that your personal information has been affected, we will notify you in a timely manner and take the necessary steps to address the situation.

7 User Rights

You have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide a copy of that information.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted, although this may not apply where legal obligations exist.
• Right to Restrict Processing: In certain circumstances, you can ask that the use of your information be limited.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to certain types of data processing, including marketing communications.

To exercise any of the above rights, contact us via support chat or email. We generally respond to requests within 30 business days. To learn about your rights and self-exclusion options related to responsible gaming, visit our Responsible Gaming page.

8 Protection of Minors

29bet's services are for individuals aged 21 and above only. We never knowingly collect information from anyone under the age of 21. Age is verified at the time of registration and a copy of an identity document may be requested if needed.

If a minor has mistakenly created an account, their information will be deleted immediately and the account will be closed. If you have any information about such a case, please contact us.

9 Third-Party Links

The 29bet platform may occasionally contain links to third-party websites. 29bet is not responsible for the privacy practices of these external sites. Visiting these sites will be subject to their own privacy policies, which may differ from ours. It is therefore advisable to read the policy of any external site before visiting it.

For answers to general questions about our platform, you can visit our FAQ section, which covers common questions about payments, bonuses, and accounts.

10 Privacy Policy Changes

We may update this privacy policy from time to time. If significant changes are made, we will post a notice on the website and/or send a message to your registered email address. The "Last Revised" date of the updated policy will be noted at the top of this page.

Continuing to use 29bet after any changes indicates that you have accepted the updated policy. If you object to any policy changes, you may request account closure and apply to have your information deleted.

This policy and the platform's terms of use together form the complete agreement between you and 29bet.

11 Contact

If you have any questions about this privacy policy, want to request access to or correction of your information, or wish to raise a complaint, please contact our support team:

We generally respond to all written requests within 30 business days. For urgent matters, using live chat will get you faster assistance.